Shipping & Returns Policy
light therapy lamps sold on this website are shipped from
Interlectric Lighting Products of Erie, PA.
All red light therapy
lamps are rated for 3000 hours and LED type lamps are
rated for 10,000 hours. Your purchase price includes a 1
year warranty on all products sold on this website.
Orders are usually
48 hours of receipt and
sometimes the same day
the transaction is completed by
noon. We ship these fragile
fluorescent type lamps packed in the
large box pictured here and have a
very good delivery success rate with
type products can be delivered
within 2 days when available.
package will arrive within 1-4 days
of shipping from Erie, Pennsylvania so if you live in
Ohio, Pennsylvania, West Virginia, Michigan, Illinois, New York,
Maryland and close by you may receive your bulbs within 1-2 days
of ordering. If you live out west in states such as
California, Utah, Washington, Arizona, or nearby you will
receive your lamps within 4-5 days of ordering.
If your red
light bulbs arrive broken, please begin
taking pictures with your phone and text the evidence to 800-667-9189
and follow the instructions below.
handling costs can be up to $85 or more for 24 lamps so please
be certain about what you are ordering. If an order
is placed wrong by the customer, the
customer is responsible for all
freight charges to return the bulbs
to the factory in original
Keep in mind, items like 6 foot glass tubes are extremely large
and fragile items and very costly to ship. Please
any time to make sure of the size and type of
lamp or click here
to learn how to order replacement bulbs.
may be returned for credit within
15 days from the date of purchase.
Credit will only be given for the cost of the merchandise less a
20% re-stocking fee. The merchandise must be in original
packaging and in the same condition as received. If any of
the returned lamps arrive broken, you will be responsible for
To authorize a return, please call
customer service at
with your original invoice in hand. Upon approval of your
return, you will be given a return authorization number, write
this number on the outside of your package being returned.
Freight charges on the return shipment are the responsibility of
the customer. Any unauthorized returns or cancelations
will be subject to a 20% restocking fee.
Red Light Lamps Arrive
Do not worry, we have you covered!
Please accept the package and do NOT refuse or return
and follow the instructions listed below to file an insurance claim
If you hear the sound of broken glass and
your UPS driver left the package at your door,
please take a photo of the external damage on the box (if any) then
continue to take photos as you open the box and reveal damage. Typically, they only break one or two lamps on the outside of the packaging,
although it sounds like they are all broken. Then take a photo of
each broken end cap up to 3 inches from the top so we know how many
replacements to send out.
Please email or send
via text to 800-667-9189
and your obligation is over.
We will send your new package out
within a day or two and email you a
UPS tracking number for this
shipment. The cost of shipping
insurance is included in your total
price paid for lamp kits.